VMware Inc., Palo Alto, CA
For the global leader in virtual infrastructure software for industry-standard systems, I manage the documentation team responsible for several VMware products, including Workstation, VMware Server, VMware ACE, Lab Manager, VMware Player, and VMware Fusion.

VMware Inc., Palo Alto, CA
For the global leader in virtual infrastructure software for industry-standard systems, I was responsible for documenting the Workstation product. Among my deliverables were: the Workstation user's manual, in printed, website, and online versions; knowledge base articles; release notes; white papers; and documents for Workstation-related utilities and peripheral products.

Oracle Corporation, Redwood Shores, CA
For the world's leading producer of database software and information management systems, I authored and produced the online end-user help for the Enterprise Content Management module of Oracle's Collaboration Suite software.

For a wide range of clients (software and hardware developers and manufacturers, accounting and legal firms, small businesses, publishers), I have provided a variety of communication and design services, including technical documentation, website design and development, white papers, marketing collaterals, technical illustrations, logos and other branding, graphic design, and newsletters.

SBE, Inc., San Ramon, CA
For an OEM of high-performance communications hardware, I designed, developed, and maintained the corporate website. I also designed, wrote, edited, illustrated, and produced end-user technical documentation for SBE. I completely redesigned SBE's technical documentation, and successully redesigned the corporate website three times. In February 2002, I received a company award in recognition of my redesign and production of the external website.

Coherent Medical Group, Santa Clara, CA
For the world's largest manufacturer of laser systems and products, I designed, wrote, edited, and illustrated user's guides, marketing literature, CD-based video demos, and web pages.

Ceon, Inc., Redwood City, CA
For a developer of telecommunications software, I designed, wrote, illustrated, edited, and produced a wide range of corporate communications. During my tenure there, I was responsible for the corporate website and intranet, users' guides, online help systems, product specifications, proposals, marketing literature, web- and WebTV-based marketing demos, newsletters, business plans, correspondence, training materials, and release notes. I played a key role in designing the user interface of the company's flagship software product.

Bechtel Publications, San Francisco, CA
For one of the world's largest construction companies, I edited a variety of technical communications. I co-edited a proposal for the company to undertake construction management of a project to redevelop New York's JFK airport. Working under extreme time constraints, on site in New York, I hired and managed temporary staff, coordinated, edited, and file-managed the written work of more than a dozen engineers and financial specialists, and served as liaison with the printer to produce this major proposal. Despite intense competition from a number of local construction firms, the New York Port Authority awarded the $2.7-billion contract to Bechtel.

Word, Illustrator, Photoshop, ImageReady, Flash, FrameMaker, PageMaker, Dreamweaver, Homesite, Acrobat, Swift 3D, WebWorks, RoboHelp, and many others.

I've used Macs for technical communication and graphic design since 1987 and DOS/Windows machines since 1986.